What to expect from us

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Earwax, also known as cerumen, is a natural substance produced by the glands in the ear canal. It serves to protect the ears by trapping dust, dirt, and other particles, preventing them from reaching the eardrum. However, sometimes earwax can accumulate and cause discomfort or hearing issues.

Ear Examination - We conduct ear examinations using a combination of traditional otoscopes and advanced digital otoscopes fitted with a miniature camera. This technology provides a live video display of the ear canal on a screen, allowing for a clear and detailed assessment of its condition.

Images of the ear canal may be captured primarily for clinical reporting purposes and can be made available to customers upon request. For customers paying the full service fee, this is included in the price; otherwise, a charge of £10 applies.

We discuss our findings with you and outline the next steps. If we identify conditions in your ear that require a doctor's intervention, we will not proceed with earwax removal and will provide appropriate advice on where to seek help and support. With your consent, we may contact your doctor on your behalf.

If the issue is within our scope to address, we will recommend one of the following options for earwax removal:function.

Water Irrigation - This procedure uses a stream of warm water to remove earwax buildup. It is a safe and effective method, especially for large amounts of earwax. We utilize the latest equipment available.

Microsuction - This method involves using a tiny vacuum to gently suction out the earwax from the ear canal. It is a safe and effective technique for earwax removal.

Manual Earwax Extraction – This procedure involves the careful removal of earwax using specialised instruments, such as a Jobson Horne (a fine spoon or loop). It is particularly suitable for individuals with sensitive ears, narrow ear canals, or a history of ear problems, as the method avoids the use of water irrigation or suction.

Following procedures such as ear irrigation and microsuction, we provide aftercare advice on what to expect.

We also offer follow-up calls a few days after the procedure to monitor the well-being of our clients.